Frequently Asked Questions
How do I use my Smokeshow?
What kind of recipes can I make?
We share all kinds of recipes on our blog. We always recommend you start out with a classic cocktail like an Old Fashioned or a Manhattan, but always feel free to experiment! Don't forget to share with us any recipes that you create and we'll share them on our blog.
Find our favorites here.
Do I have to use a butane jet torch?
Yes, in order for the Smokeshow to work, a butane jet torch is necessary. The force from the jet stream forces the smoke downwards into the glass.
How many uses can I get from my Smokeshow?
Our Smokeshow does not burn to create the smoke in the glass, and if used correctly, will not burn during use at all. We have several Smokeshows that have made hundreds of cocktails with no sign of wear.
The basket in your Smokeshow may clog or wear out over time, and we offer replacements on our store at this link.
How long until my order ships?
Most orders ship out within 1-2 business days. However, THIS DOES NOT APPLY DURING the holiday season (NOV 1st to JAN 1St) or promotional periods, we may experience a slightly prolonged fulfillment window. We will work our hardest to get orders out as soon as we possibly can. Shipping timelines above do not apply to items that are labled as pre-order.
How long does shipping take?
Our standard shipping service is UPS Ground service. We ship USPS to Alaska and Hawaii. Once the order has processed, most orders arrive at their destination within 4 business days of the initial scan.
If you purchased express shipping it will typically arrive within 2 business days of the initial scan. HOWEVER, Expedited shipping does not apply to the date purchased. All orders will ship with the expedited shipping service once the order has processed.
How much does shipping cost?
Shipping is free on orders over $50.00. International shipping rates will be calculated at checkout. Some promotional offers may include a shipping charge which will be displayed at checkout.
Will I receive tracking with my order?
Once we ship your order, you will be automatically notified that it has left our facility via email. This email will also contain a tracking number and a direct link to track your package for your convenience.
My tracking information shows delivered, but I don't see it. How is that possible?
Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check with your neighbors or other members of your household. We've seen it take up to 2 days for a package to arrive that showed it was already delivered.
The package may have been delivered to a secure location if you were not available at the time of delivery.
If you still can't locate it, send us a note at firstname.lastname@example.org and we'll be happy to help. We will file a claim with the carrier and work to replace or refund based on the conclusion of their search. Please note if 60 days have passed since the marked delivery date, we cannot file a claim and therefor cannot provide a replacement or refund.
My tracking says "Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility". What does this mean?
Packages are scanned when they enter and leave a USPS facility. Sometimes a package will be a part of a large batch of shipments on a truck, plane, or otherwise on its way to a sorting facility. It means the package has not been scanned in a while, but is not lost and is on its way to you.
If you see this notice and have any questions feel free to reach out to us at email@example.com.
Do you ship to international countries?
Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. The list of locations that we ship to and the associated shipping rates can be accessed in the drop-down menu at checkout.
Are Customs Fees or Duties included in the sales price?
No. Any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order. If you have any questions regarding this process, please send us a note at firstname.lastname@example.org.
Ordering & Payment
What is your exchange & return policy?
Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please email us at email@example.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return.
How do I edit or cancel my order?
Orders may be modified or canceled before they have been shipped. Once they have shipped, we cannot change order details or cancel them.
If your order has not shipped, please contact us at firstname.lastname@example.org to make changes.
What payment methods do you accept?
We currently accept credit cards (processed via Stripe), PayPal, Google Pay, and Apple Pay. All of our payment processors are secure and safe, and we do not have access to or store your payment data.
Accounts & Subscriptions
How do I create an account?
Accounts are used to store your addresses, payment information, and order history to give you an easy way to order quickly, track your orders, and other things. To create an account, simply click My Account at the top of any page and fill out the registration form to have your password emailed to you.
How do I join or unsubscribe from your email list?
We send emails to educate, inspire and provide value to our customers and followers. If you'd like to join our list, you can sign up below.
To unsubscribe, simply click the unsubscribe button at the bottom of any email we send you.
How do I make sure I'm getting your emails?
Below are instructions for each mail service to ensure you get our emails.
Add Us To Your Approved Sender List
1. Right-click on the e-mail message from us.
2. Point to Junk E-mail, and click "Add Sender to Safe Senders List."
Outlook Express (version 6 or higher):
1. Open the e-mail.
2. Left-click the sender icon, or right-click the sender’s name.
3. Click "Add to contacts."
4. Click "Save and close."
1. Click "Help," then "Settings."
2. Click "E-mail Settings."
3. Click on "Safe List."
4. In "Add an item to this list," enter the e-mail address email@example.com.
5. Click "Add."
1. Click the "Addresses" button.
2. Select "Add Contact."
3. Save the e-mail address firstname.lastname@example.org to your contacts list.
1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact."
3. In the primary email address box, type the e-mail address email@example.com.
4. Click "Save."
AOL (version 9.0 or higher):
1. Click the "Mail" menu and select "Address Book."
2. In the pop-up box, click the "Add" button.
3. In the "Other E-Mail" field, type the e-mail address firstname.lastname@example.org.
4. Make this e-mail address the "Primary E-Mail" address by checking the associated check box.
5. Click the "Save" button.